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The Grocer Talking Retail

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Tesco quietly scraps one-hour London delivery service Now

Tesco has quietly canned its one-hour delivery service in London, saying it’s focusing on scheduled same-day delivery instead. 

Tesco Now launched in May 2017, offering customers in zones one and two 60-minute delivery of orders of up to 20 products.

The orders were placed on a dedicated Tesco Now app and delivered by courier firm Quiqup. 

The app can still be downloaded on smartphones but attempting to order leads to the message: ‘We are currently experiencing technical problems, please try again later.’

The service was ended in November last year although only customers to have used it in the 12 weeks prior to that were informed, according to Tesco. 

Tesco’s scheduled service can offer a one-hour delivery slot later the same day, depending on availability, including 7-8pm for orders placed by 1pm.

“Tesco Now was a small trial in central London which ended in November last year,” said a spokesman for the supermarket. “We are always looking at ways to enhance the service we offer our customers.”

Source: The Grocer Mar 27 | In-store Analysis | Innovation