AI maps the customer journey using facial recognition
September 2020 saw the launch of Travvis, an AI-driven platform that uses facial recognition to measure users’ (micro)expressions when they look at certain advertisements or products and sends feedback to companies selling those products.
By mapping consumers and their attitudes towards ads and products, companies can get a better sense of people’s feelings during their customer journey, from discovery to final purchase and beyond. For the pilot, Travvis teamed with Group Éxito, Colombia’s largest group of supermarket stores, using the retailer’s smart shopping carts.
Source: Trendwatching


